Privacy.

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1. Controller

NAVA ADS, [address], Prishtina, Kosovo. Email: navaaads@gmail.com.

2. What we collect

When you contact us through a form, email or WhatsApp, we process the details you send us (such as name, company, email, phone and message) to reply to your enquiry and prepare a quote (Art. 6(1)(b) GDPR) and on the basis of your consent (Art. 6(1)(a) GDPR).

Messages sent through the forms on this website are delivered to our inbox by FormSubmit (formsubmit.co), which passes them on by email and does not use them for any other purpose. Our inbox is hosted by Google (Gmail).

3. Hosting and server logs

Our hosting provider Netlify, Inc. (USA, safeguarded by the EU Standard Contractual Clauses) processes technical data such as IP address, browser and time of access to deliver this website securely (Art. 6(1)(f) GDPR).

4. Fonts and scripts

Our fonts are hosted on our own server. Our animation libraries are hosted on our own server too, so loading this website sends no data to third-party content networks.

5. Cookies

We only use storage that is technically necessary (for example, to remember your cookie choice). Analytics are loaded only if you click "Accept", and you can change your choice at any time by clearing your browser storage. Rejecting is as easy as accepting.

6. WhatsApp

If you contact us on WhatsApp, your message is processed by WhatsApp Ireland Ltd. Please don't share sensitive data there.

7. AI assistant

Our website chat ("Ask NAVA") is an AI assistant powered by Claude from Anthropic, PBC (USA). When you use it, the messages you type are sent through our hosting provider to Anthropic to generate a reply (Art. 6(1)(b) and (f) GDPR). Anthropic processes them on our behalf, does not use them to train its models, and keeps them for a limited time for safety and abuse monitoring. Transfers to the USA are safeguarded by the EU Standard Contractual Clauses. We do not store chat transcripts; your conversation is kept only in your own browser tab and is cleared when you close it. To prevent abuse, we count messages per visitor using a shortened, one-way-encrypted version of your IP address that is deleted automatically. The assistant can make mistakes, so please confirm important details with us, and don't share sensitive data in the chat.

8. How long we keep data

We delete enquiry data when it is no longer needed, unless legal retention periods apply.

9. Your rights

You have the right to access, rectify, erase, restrict and port your data, to object to processing, and to withdraw consent at any time. You may also complain to a data protection authority in your EU country.